Shipping and Handling
FREE SHIPPING DETAILS
At Qontevo, we’re committed to giving you the most for your money. That's why all orders ship for FREE within the U.S., to include AK, HI, and PR.
View Our Return Policy HERE
ORDER PROCESSING TIME
Orders are processed within 1 business day. However, if we are experiencing a high volume of orders, shipments may be delayed by a couple of days.
SHIPPING DELIVERY ESTIMATES
Once shipped, orders are generally received within 2-5 business days. While we will do all we can to ensure your order is delivered on time, Qontevo cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
SHIPMENT CONFIRMATION & ORDER TRACKING
Once your order has shipped, you will receive a shipment confirmation e-mail containing your tracking number.
ADDITIONAL SHIPPING OPTIONS
If you require faster delivery, after entering your zip code on the Qontevo checkout page, we'll show you additional shipping options and charges.
We currently do not offer International shipping.
DELIVERY / STOLEN PACKAGES
If there is no one present to receive your package, it will still be left at your house. Qontevo is not responsible for stolen packages, packages sent to the wrong address (where the buyer provided an incorrect address), or for refunding or replacing packages in these cases. Any order that is returned back to us for either having an insufficient address, wrong address, or otherwise unclaimed will be treated as a return.
DAMAGED AND LOST PACKAGES
If your package was damaged by the carrier during transit or is lost in transit, please contact us. Qontevo will promptly re-ship your order and file the necessary claims with the carrier.