Returns / Warranty

Qontevo will accept returns of new and unused merchandise within 30 days of the date shipped, with refunds given in the manner of purchase. To return item(s) purchased through, item(s) must be in the condition you received them. Qontevo will not accept returns of merchandise that has been used or otherwise altered in any way. 

Please keep all original packaging while processing a return. No returns/refunds will be granted after 30 days from the date of shipping. 

To start a return and request a return shipping label (return shipping fee of $10 deducted from return credit) click here.

Or, if you prefer to use your own shipping method, you can return to:

  • Qontevo, LLC / Returns, 7942 W. Bell Rd., Suite C5-118, Glendale, AZ 85308.


    Refunds will be processed within 1-3 days of the return arriving to Qontevo. Original shipping costs, if any, will not be refunded under any circumstances.


    We offer a one year limited warranty (proof of purchase is necessary). Product that is found to have defects in manufacturing and/or workmanship is eligible for replacement. Any product found to be defective under normal use and care will be replaced at no charge with the same item or an item of equal or better value. Defective product should be made available or returned to Qontevo upon request before it is replaced and should only be discarded at Qontevo's request.