Qontevo will accept returns of new and unused merchandise within 21 days of the date shipped, with refunds given in the manner of purchase. To return or exchange item(s) purchased through qontevo.com, item(s) must be in the condition you received them. Qontevo will not accept returns of merchandise that has been used or otherwise altered in any way.
Qontevo recommends that customers inspect orders for accuracy and manufacturer’s defects within 48 hours. Please keep all original packaging while processing a return. No returns/refunds will be granted after 21 days from the date of shipping.
To start a return or exchange and request a return shipping label (return shipping label fee deducted from return. Fee varies depending on location) click here.
Or, if you prefer to use your own shipping method, you can return to:
- Qontevo, LLC / Returns, 20280 N. 59th Avenue, Suite 115-440, Glendale, AZ 85308.
Refunds will be processed within 1-3 days of the return arriving to Qontevo. Original shipping costs, if any, will not be refunded under any circumstances.
We offer a 180 day-limited warranty (proof of purchase is necessary). Product that is found to have defects in manufacturing and/or workmanship is eligible for replacement. Defective product should be made available or returned to Qontevo upon request before it is replaced and should only be discarded at Qontevo's request.