Returns

We hope your order is exactly what you wanted, but if not, a return is quick and easy! Qontevo will accept returns of new and unused merchandise within 30 days of shipment, in the complete original packaging, with refunds given in the manner of purchase. Qontevo will not accept returns of merchandise that has been used or otherwise altered in any way. 

 

START A RETURN

If it meets the above criteria, an order can be returned. Returns can be sent back using the pre-paid shipping label enclosed in the original package (subject to a fee of $9.95 for U.S. returns), or via an alternate method of your choice to the address on the return label. 

Please note:

  • If you are using a label we have provided, the cost of the return shipping will be deducted from the return amount. If you opt not to use the enclosed return label, or if a label wasn’t included, we encourage using a traceable service, as Qontevo will not be responsible for lost packages.
  • Any package or product not meeting the eligibility requirements, including postmarks outside of the return window and products deemed by Qontevo to be used or otherwise altered, will be re-shipped and the purchasing credit card will be charged with any associated shipping costs. Qontevo is not responsible for loss or damage in transit.

REFUNDS

Refunds will be processed, less the return shipping fee of $9.95 if applicable (U.S. returns), within 1-3 days of the return arriving to Qontevo. Original shipping costs, if any, will not be refunded under any circumstances.

EXCHANGES

Qontevo does not offer exchanges for alternate products. If you would like to replace your purchase with something else, simply place a new order for the desired items, and return your original purchase following the instructions above.

UNDELIVERED PACKAGES

Packages that are refused by the recipient or are undeliverable for any reason will be treated as a return when received by Qontevo, and the customer will be responsible for all associated shipping fees.

WARRANTY RETURNS

We believe in our lunch bags, which are made with high quality materials and careful workmanship. But if for some reason your bag fails to hold up due to a manufacturing issue, please let us know. We offer a 90 day-limited warranty which we will replace any defects in the product materials or manufacturing (proof of purchase is necessary).